Hello there, Everyone!
Here, we'll help you check what might have happened after you purchased a subscription and your account still shows the old plan.
- While making the payment/ purchase of your new subscription, you must check if your email address matches the one on your EverBee account. (It must be the same)
- Also, how did you type your email address? Our system is very sensitive. (e.g. hello@everbee.io)
- If it happened, you did it differently (e.g. Hello@everbee.io or HELLO@EVERBEE.IO). This means that your account won't process the upgrade you just bought. Reach out to us at hello@everbee.io immediately!
- If you have more than 01 EverBee account and typed the wrong account (email address) you wanted your upgrade to be. You won't be able to change/ correct that from your account. Reach out to us at hello@everbee.io immediately!
- Also, it could be caused by other reasons, such as:
The bank didn’t authorize the charge;
The payment didn't go through (for every purchase or any charges on your account, our payment system sends a receipt/ invoice to the email address used);
You tried to upgrade or attempted to purchase multiple times, which can allow the payment system (Stripe) to create additional accounts for the same email address;
Also, you tried once with your full name and email address (somehow, it didn't work), then you gave another shot, but this time, you used just your first name and email address. This will make the payment system create an additional account;
If you need further help, please get in touch with us at hello@everbee.io.