Hey there!
Are you trying to connect your shop but getting stuck? Don't worry... We can help you with that!
If you're seeing this message:
This means:
- You have another EverBee account, which you've previously connected to this Shop
- How is that possible?!
- Sometimes, it happens that possibly... you already have your free account (the Hobby Plan) and decide to upgrade your plan, and on the purchase page (on Stripe), you use a different email address.
- This usually occurs with users who have a personal or business email address tied to their browser, which differs from their regular EverBee account, and their browser automatically fills it out their email address (in the requested section)
Workaround:
- The showing message shows which EverBee account (email address) the Shop is tied to
- Also, on this message, YOU CAN CHANGE and CHOOSE to which EverBee account you want the Shop to be connected with: the current one or the new account (email address) you tried to
If you need any further support, feel free to contact us at hello@everbee.io
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